Practice Exam Questions
1.
Place the eight steps of the troubleshooting method in the order they
are performed.
A.
Document Changes
B.
Define the Problem
C.
Implement Action Plan
D.
Gather Facts
E.
Iterate as Needed
F.
Observe Results
G.
Consider Possible Causes
H.
Create Action Plan
2.
Which method of problem isolation is the most effective?
A.
Divide-by-half
B.
Inside-out
C.
Outside-in
D.
All of the above
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