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Chapter 12
Cisco Support Functions
Answers to Review Questions
1.
A, C, D. There are five members of the Cisco Connection Family; not
all were listed here. CiscoWorks is a software package.
2.
B, D. These are the two valid access levels for non-Cisco employees.
3.
A, B. Either of these forms will allow a guest the ability to apply for
user status. There are other valid methods that were not listed.
4.
A, C. Cisco doesn't provide automated upgrade service. You must
have a maintenance contract to get "free" IOS upgrades. There are
other features to the Software Center, as covered in this chapter.
5.
A, B, D. There are many features, only a portion were listed. There is
no Decimal to Hex converter.
6.
C. Users are not allowed to post answers. Technical documentation is
provided through other resources.
7.
B. The Bug Watcher and interim patches are available via the toolkit.
8.
A, C. These are topics within the LAN category. There are also two
others: IPX/SPX and AppleTalk Routing.
9.
A, F. There are several others that were not listed. Here is a complete
list: Dial-up services, Authentication, Cable technologies, DSL, Frame
Relay, PPP, TACACS, WAN, WAN switching.
10.
A. This will display the questions asked and your responses to
those questions.
11.
A, D. These are the two methods Cisco uses to provide the documentation
from Cisco Connection Documentation CD-ROM.
12.
B. Due to the vast amount of data on the CD and discrepancies with
the search engine, the most efficient way to access the information is
via the menu structure.
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