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Review Questions
641
20.
Which of the following are valid points when working on a case with
Cisco TAC? (Choose all that apply.)
A.
Work with the engineer to make the necessary changes to resolve the
problem, and then observe results to verify that the problem is solved.
If the problem gets worse, you can upgrade the case priority.
B.
Use the Case Management Toolkit to add more information, close
the case, or open a new case.
C.
Give a brief description of the problem and assign the case the cor-
rect priority. You will be given a case number. Record it.
D.
Give the Customer Response Center the necessary contract or
serial number. In addition, provide your name and company name,
and verify the address, phone number, and e-mail.
E.
Gather relevant information about your problem. This includes a show
tech-support
from all affected devices, recent configuration changes,
debug, and protocol analyzer information.
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