Review Questions
25
14.
What should you do after implementing the action plan? (Choose all
that apply.)
A.
Call the user and tell them the problem is solved.
B.
Document the changes.
C.
Verify that the changes worked without causing additional
problems.
D.
Iterate the process.
15.
Why should you document changes? (Choose all that apply.)
A.
It is part of the Cisco Troubleshooting Model.
B.
It is important to keep an historical record of changes made to the
network.
C.
It is important to show the user what was done to fix the problem.
D.
It can facilitate backing out of ineffective or damaging configura-
tion changes.
16.
Which of the following is the correct method of isolating the boundary
of dysfunctionality? (Choose all that apply.)
A.
Divide-by-half
B.
Outside-in
C.
Inside-out
D.
Step-by-step
17.
Why should you make only one change at a time? (Choose all that apply.)
A.
It further isolates the problem.
B.
It makes it easier to back out if the change was ineffective.
C.
It eliminates one possible cause at a time.
D.
All of the above.
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