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Chapter 12
Cisco Support Functions
17.
What is the online tool available for Cisco Case Management?
A.
Case Management Toolkit
B.
CCO Case Manager
C.
CCO TAC Manager
D.
None of the above
18.
Via which means is the Cisco TAC accessible? (Choose all that apply.)
A.
Phone
B.
E-mail
C.
CCO
D.
Fax
E.
Online chat
F.
AOL
19.
Which of the following are methods Cisco uses to notify users of problems
with new technologies? (Choose all that apply.)
A.
Phone calls
B.
CD distribution
C.
Mailing lists
D.
Web site
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