Review Questions
639
13.
What information is provided on CCO version of the Cisco Documen-
tation that is not found on the CD-ROM version?
A.
Cisco IOS configuration guides
B.
Network Management
C.
DSL products
D.
Telephony
14.
How many priority levels exist for a Cisco TAC case?
A.
1
B.
3
C.
4
D.
5
15.
What information do you need to provide when opening a TAC case?
(Choose all that apply.)
A.
Contract number
B.
Unit serial number
C.
show proc cpu
information
D.
IANA handle
E.
Company name
16.
Which of the following are valid descriptions for the four priority levels?
If you are able to, you can also associate a description with the priority
level. (Choose all that apply.)
A.
Production network performance severely degraded
B.
Information on products or configuration issues
C.
Production network down
D.
Network performance degraded
E.
Network performance somewhat degraded
Copyright ©2000 SYBEX , Inc., Alameda, CA
www.sybex.com