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Chapter 12
Cisco Support Functions
10.
Which of the following is the correct method for displaying the question-
and-answer dialog box from the TroubleShooting assistant?
A.
Select the Session Log button.
B.
Select the Feedback button.
C.
Select the Open a Case button.
D.
None of the above.
11.
Which forms of electronic media are used to provide access to Cisco's
Documentation CD-ROM? (Choose all that apply.)
A.
CCO
B.
Fax
C.
E-mail
D.
Cisco Connection Documentation CD-ROM
12.
What is the easiest way to navigate the Cisco Connection Documen-
tation CD-ROM?
A.
Use the search engine provided.
B.
Use the existing menu structure.
C.
Use Netscape as your browser.
D.
Use the CCO search engine.
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