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Chapter 12
Cisco Support Functions
TAC is available for users via phone, e-mail, CCO, and fax. By
providing the necessary information, you can work with a Cisco
engineer to solve your problem.
Mailing lists, as well as the Cisco Open Forum, provide responses to
"real-life" network failures and problems.
Commands Used in This Chapter
T
he following list contains a summary of all the commands used in
this chapter.
Key Terms
Before you take the exam, be certain you are familiar with the following terms:
CCO (Cisco Connection Online)
Cisco Connection Documentation CD-ROM
Cisco Connection Family
Cisco Technical Assistance Center (TAC)
Cisco Web site
four priorities
Priority 1
Priority 2
Priority 3
Priority 4
Troubleshooting Engine
Command
Description
show tech-support
A comprehensive command that includes show
running-config
, show version, show stacks,
show processes cpu
, and show processes
memory
, along with many others.
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