24
Chapter 1
Troubleshooting Methodology
10.
A good action plan should follow which of the following guidelines?
(Choose all that apply.)
A.
Make one change at a time.
B.
Make any changes necessary to fix the problem.
C.
Make non-service-impacting changes.
D.
Do not create security holes while implementing changes.
E.
Leave an avenue available, in case you need to back out of the
changes you made.
11.
Which other step of the troubleshooting model is most similar to the
Implement Action Plan step?
A.
Defining the Problem
B.
Gathering Facts
C.
Considering Possibilities
D.
Observing Results
E.
Iteration Process
12.
What are the benefits of the iteration process? (Choose all that apply.)
A.
It allows small steps to be made to resolve a larger network failure.
B.
It takes longer to solve the problem, but it is effective.
C.
It allows the troubleshooting process to focus on a problem with
more and more detail.
D.
It allows for ineffective changes to be removed.
13.
What important information can be found in a network baseline?
(Choose all that apply.)
A.
Router configurations
B.
Software versions
C.
Applications that run on the network
D.
Recent changes made to the network
E.
Network topology
F.
Inventory of network equipment
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