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Chapter 12
Cisco Support Functions
The CD-ROM contains all of the same information as the Web site,
except for the documentation on telephony. The CD-ROM also includes
technology information and router configuration tools.
The CD-ROM has the following technology information:
Internetworking technology overview
Troubleshooting internetwork systems
Internetworking terms and acronyms
Internetworking case studies
Internetworking design guide
Cisco site preparation guide
Internetwork troubleshooting guide
Remote configuration guide
These same topics are covered on the CCO Web site. Additional informa-
tion shared by the CCO Web site and the Cisco Connection Documentation
CD-ROM is in the Cisco product catalog. The product quick reference guide
is available only from the CCO Web site.
CD-ROM navigation is best done by using existing menus. The search
function on the Documentation CD-ROM is not as effective as navigating
the menus provided.
For example, if you need to know how to configure ISDN BRI, the quickest
way to get to it is to select the Cisco IOS Software Configuration link on the home
page for the Documentation information. Next, you select the correct version of
IOS--use 11.3 for this example. After selecting 11.3, the CD-ROM gives a
summary of all the topics covered under IOS version 11.3. Select the first line
Cisco IOS 11.3 Configuration Guides Command References. Upon selecting
the configuration guide, you see a list of configuration topics.
To successfully navigate through the topics, you need to spend time
investigating what technologies belong to which topic. In this scenario,
you need to select the Dial Solutions Configuration Guide. Next, because
you want information on how to configure a port, choose the Dial-in Port
Setup. In this menu, you find the topic on Setting Up ISDN Basic Rate
Services. By selecting that link, you get the file that details how to con-
figure ISDN BRI services.
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