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Cisco Connection Online (CCO)

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The Bug Watcher is part of the Bug Toolkit. The Bug Watcher allows a

user to identify the different bugs that are present in current IOS releases,
track them, and update the user about the current status of the bug.

Technical Tips hosts information regarding different IOS versions,

hardware platforms, and configuration guides. When new technologies are
implemented, the Cisco Technical Tips page will have information to walk
you through the configuration.

Special features include the IP Subnet and Memory Calculators. The IP

Subnet Calculator is an interactive page that asks for user input, and then
returns subnet information based on that input.

TAC Case Management involves querying, opening, updating, and closing

Cisco TAC cases. All of these processes may be accomplished by using CCO.

Troubleshooting Engine

The

Troubleshooting Engine

is part of the Online Technical Support menu.

This tool can be used to help isolate and diagnose many networking prob-
lems, based on user input and the Cisco database.

This interactive tool starts by asking the user to have a hard copy of the

configuration in question, in addition to an accurate network topology.
With these items in hand, the page lists a number of technology catego-
ries. Here are the categories currently available with troubleshooting
engine support:

IBM/SNA

Provides support for BSTUN, CIP, DLSw, QLLC, SRB, and

transparent bridging.

Support for RIP, IGRP, EIGRP, OSPF, BGP, IP/TV applications, and

IP performance issues.

LAN

Support for AppleTalk Routing, ATM, IPX, and LAN-switching

issues.

Network Management

Provides support for CiscoWorks and Cisco-

Works 2000.

Platform Help

Provides support for low-level routers: 1600, 2500, and

3600 series.

Voice

Provides support for voice on 2600, 3600, 3810, and 5300

routers, as well as issues related to VoIP (Voice over IP). Provides
support for WAN-switching equipment.

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