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Chapter 12
Cisco Support Functions
Features and Electronic Services
Cisco provides several electronic services and features within the menus of
CCO. Many of the features can be considered to be services, as well. Some
of the most prominent features and services along with their description are
as follows:
Software Center
The Software Center is an interactive site that allows the
user to go directly to the software image that is needed. Alternatively, it has
several categories that help the user select the IOS image that is best suited
for the network resources and requirements. The subcategories are broken
down by product type. The software center also provides an IOS upgrade
planner. Patches to IOS bugs and the latest feature set are available through
the Software Center.
Online Technical Support
This menu provides links to several electronic
services and features. Here is a list of some of the services and features
accessible from the Online Technical Support site:
Open Q&A Forum
Software Bug Toolkit
Technical Tips
IP Subnet Calculator
TAC Case Management
TAC Processes and Competencies
Memory Calculator
Bug Watcher
The Open Q&A Forum allows a user to browse through previous technical
questions and answers or post a new question. A search engine is available for
locating specific topics or technologies. Questions are answered by anyone
holding a CCIE certification.
If you have questions about an IOS bug or a problem you think may be
a bug, you can use the Software Bug Toolkit. This allows the registered user
to provide IOS revision information and search for bugs that are associated
with a specified release of IOS.
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