Cisco Connection Online (CCO)
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Cisco Connection Online (CCO)
T
he
Cisco Web site
, known as
CCO (Cisco Connection Online)
, is the
repository for information regarding Cisco products, networking technology,
configuration examples, troubleshooting tools, and network planning.
CCO has two access levels. The first is guest privilege, which does not
require a login account. This level provides general product and company
information. The second level is for registered Cisco users who purchased a
Cisco support contract or are sponsored by a Cisco Authorized Partner. This
level provides all information available to the guest level, in-depth detailed
technical documentation, access to download Cisco IOS images, trouble
ticket queries, and so on.
There are a few subtle differences between the guest page and the user
page. The significant changes are under the Service and Support category.
The guest has access only to see the Online Support benefits, whereas the
user actually has access to the online support.
If you follow the Software Center link under guest access, you notice that
it does not allow Cisco IOS image downloads. You have to be a registered
user to have access to download Cisco IOS.
Online Information
The front page of CCO offers links to many different types of information. Net-
work solutions, product and network technologies, corporate news, product
ordering, and information about Cisco-related events are all available from CCO.
The network solutions section provides explanations about technology
and how it can be used in many scenarios. Its examples range from people
interested in Cisco equipment to companies looking for enterprise-wide
network solutions. Case studies are provided for businesses ranging from
home offices to large enterprises.
Cisco customers are also able to access all of Cisco's product documenta-
tion, as well as industry technologies. This information can be used to choose
the right equipment for the technologies that are planned for implementation.
Ordering information and product purchases can be made through the Web
site, as well. Purchasing is handled by the Networking Products MarketPlace.
Information for Cisco Partners and Resellers is also accessible through
CCO. Finally, recent and historical corporate news and information are
available through the Corporate News and Information Menu. This menu
has information regarding Cisco acquisitions, investor information, and
information on contacting Cisco Systems.
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