Chapter
12
Cisco Support Functions
TOPICS COVERED IN THIS CHAPTER INCLUDE:
Familiarizing yourself with the types of information you should
provide Cisco for optimal support when reporting problems.
Learning what resources are available to you via CCO (CD and
Web site) that will aid you in your troubleshooting endeavors.
Learning the escalation method when working with Cisco
support services.
Copyright ©2000 SYBEX , Inc., Alameda, CA
www.sybex.com