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Review Questions
23
6.
Which of the following types of information are relevant while gath-
ering facts for troubleshooting? (Choose all that apply.)
A.
Network baseline info
B.
The scope of the failure
C.
Whether the trouble is reproducible
D.
The timeline of the failure
E.
Symptoms of the failure
7.
What are efficient methods of troubleshooting a network failure?
(Choose all that apply.)
A.
"Shooting-from-the-hip" method
B.
Inside-out method (starting on the far end and working back)
C.
Outside-in method
D.
Partitioning or dividing-by-half method (dividing the path by half
and isolating the problem that way)
8.
Why is establishing the failure boundary important? (Choose all
that apply.)
A.
It focuses on the portion of the network or application that is
failing.
B.
You know whether you can assign the task to someone else.
C.
It focuses on the relevant information.
D.
It narrows the possibilities for causes of the failure.
9.
Why should you gather specific information before considering the
possible causes of the failure?
A.
It is part of the process.
B.
It shortens the list of possible causes of failure.
C.
It provides sufficient documentation.
D.
All of the above.
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