22
Chapter 1
Troubleshooting Methodology
3.
Place the eight steps of the troubleshooting model in the correct order.
A.
Define Problem, Gather Facts, Consider Possibilities, Create and
Implement Action Plan, Observe Results, Iterate Process, Docu-
ment Changes
B.
Define Problem, Gather Facts, Create and Implement Action Plan,
Observe Results, Iterate Process, Document Changes, Consider
Possibilities
C.
Consider Possibilities, Gather Facts, Define Problem, Create and
Implement Action Plan, Observe Results, Document Changes,
Iterate Process
D.
Define Problem, Create and Implement Action Plan, Document
Changes, Gather Facts, Consider Possibilities, Observe Results,
Iterate Process
4.
What is the main purpose of the Define Problem step in the problem-
solving model?
A.
To consider the possible causes of the problem
B.
To establish the correct troubleshooting method to be used
C.
To form a specific and concise problem statement that directs the
focus of the troubleshooting effort
D.
To exactly diagnose the problem
5.
What are the two major reasons for gathering facts when trouble-
shooting? (Choose two answers.)
A.
To isolate the possible causes of the failure.
B.
To isolate the boundary of the problem.
C.
To use as a substitute for the debug command.
D.
It is required as part of the troubleshooting model.
Copyright ©2000 SYBEX , Inc., Alameda, CA
www.sybex.com