Review Questions
21
Review Questions
1.
What are valid reasons for using a troubleshooting model? (Choose all
that apply.)
A.
Networks are complex and require thorough troubleshooting.
B.
Difficult problems require a systematic and logical method.
C.
Problems are always resolved more quickly by using a systematic
model.
D.
Cisco equipment requires diagnostic commands to be entered in a
systematic manner.
2.
What are the eight steps of the Cisco troubleshooting model? (Choose
all that apply.)
A.
Document the changes.
B.
Create a baseline.
C.
Create an action plan.
D.
Undo the wrong changes.
E.
Define the problem.
F.
Observe changes.
G.
Observe results.
H.
Implement an action plan.
I.
Gather facts.
J.
Consider solutions.
K.
Consider possibilities.
L.
Define the problem boundary.
M.
Iterate the process.
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