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Introduction

xxxi

matically forwarded to Cisco within five working days after you take the
test, so you don't need to send your score to them. If you pass the exam,
you'll receive confirmation from Cisco, typically within two to four weeks.

How to Use This Book

This book can provide a solid foundation for the serious effort of preparing for
the Cisco Certified Network Professional Support (Cisco Internetworking
Troubleshooting) exam. To best benefit from this book, use the following
study method:

Take the Assessment Test immediately following this Introduction.
(The answers are at the end of the test.) Carefully read over the expla-
nations for any question you get wrong, and note which chapters the
material comes from. This information should help you plan your
study strategy.

Study each chapter carefully, making sure that you fully understand
the information and the test objectives listed at the beginning of each
chapter. Pay extra close attention to any chapter where you missed
questions in the Assessment Test.

Complete all hands-on exercises in the chapter, referring to the chapter
so that you understand the reason for each step you take. If you do not
have Cisco equipment available, make sure to study the examples care-
fully. Also, check www.routersim.com for a router simulator. Answer
the review questions related to that chapter. (The answers appear at the
end of the chapter, after the review questions.)

Note the questions that confuse you, and study those sections of the
book again.

Take the Practice Exam in this book. You'll find it in Appendix A. The
answers appear at the end of the exam.

Before taking the exam, try your hand at the bonus practice exam that
is included on the CD that comes with this book. The questions in this
exam appear only on the CD. This will give you a complete overview
of what you can expect to see on the real thing.

Remember to use the products on the CD that is included with this
book. The electronic flashcards, the Boson Software utilities, and the
EdgeTest exam preparation software have all been specifically picked to
help you study for and pass your exam. Study on the road with the
CCNP: Support Study Guide eBook in PDF, and be sure to test yourself
with the electronic flashcards.

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