background image
294
Chapter 9: WAN Design Considerations
Foundation Topics
Understanding the issues and concerns that face the customer is a huge aspect of a successful
WAN design. Although analyzing the amount of traffic crossing the WAN and dissecting the
WAN's routing protocols are important, your first analysis should be an understanding of the
business objectives. Customers know that if a network is cost-effective, reliable, and available,
it will help them meet their bottom-line goals. For businesses that have profit as an objective,
the network must help them achieve their goal of profitability. Nonprofit organizations will
want the network to help them be more productive.
Here are some typical business goals a customer might want to achieve:
·
Improve customer service
·
Increase revenue and profit
·
Reduce operating costs
·
Provide new services
·
Help employees and customers get the right information to make the right decisions
The customer will have internal political issues to address as they attempt to get the new design
implemented and accepted within the organization. Understanding an organization's politics is
important. In a perfect-world vacuum, the best technical solution would always be accepted.
More often than not, the rendered real-world solution reflects a compromise between the
technical, political, and organizational dynamics of the day. As an example, an organization
might have policies regarding vendors, platforms, and technologies. For example, your favorite
vendor and first choice, RouteitRight, might not be on the list of approved vendors. The CCDP
must be prepared to address real-world constraints when rendering the original design concept.
As soon as a customer's business objectives are understood, the CCDP should pursue the
customer's technical objectives for a WAN design.
The WAN's design goals represent a unique challenge to the CCDP. Although the familiar LAN
design themes of availability, scalability, reliability, and cost still apply, the CCDP who designs
the WAN will find that they have less control over some of the WAN design variables.
Also, the CCDP will find that some variables play a more significant factor in WAN design than
LAN design. As an example, latency plays a more important factor in WAN design. Because
WAN bandwidth is typically slower than a LAN, a WAN and the traffic that travels on it are
more sensitive to issues of latency. Cost plays a larger factor in WAN design than LAN design.
The recurring monthly costs of the WAN do not exist in LAN design.
Reliability is the most important goal of WAN design because the WAN, as a part of the network
backbone, impacts so many people. To add to the drama, much of the WAN's reliability and
availability lie beyond the control of the CCDP and within the control of the vendor. Vendors
in different geographical areas provide different capabilities. Issues that impact the last mile
will vary from location to location. Nevertheless, certain areas of the WAN core can be
controlled. This chapter discusses the tools and methods available to the CCDP to optimize the
WAN for maximum reliability and availability.
87200333.book Page 294 Wednesday, August 22, 2001 2:53 PM