Full reporting on Web requests routed through the ICM is not yet available. You can, however, track ICM-routed Web requests through Collaboration reporting. You do so by associating an ICM identifier with each Web call routed through the ICM.
In the script that routes Web calls, include a Set node that uses the RouterCallDay and RouterCallKey variables to assign a unique ICM identifier to an ICM call variable associated with the request.
In the output map, map this ICM call variable to Collaboration call variable 1 (User1).
In Collaboration Administration, select Reports > Requests.
The Reports: Requests screen appears.
For Request type, choose Extension. Specify any other criteria as desired and click run report.
The Reports: Requests: results screen appears. The ICM identifier will appear in the ApplStr1 column of the report.