Connections on the Trailhead server can be configured as CanRoute and CanQueue connections.
CanRoute connections are connections that can be used to route a session to a Trailhead Web Collaboration destination. If the Media Blender at the other end of the connection is connected to a Web PG for routing Web callback requests, the connection can route.
CanQueue connections are connections that can be used to queue calls using Basic Callback destinations. CanQueue is used for Basic Callback only. If the Media Blender at the other end of the connection is used for Basic Callback, then the connection should be set so it can queue.
Note that you can set up a Trailhead medium to perform either or both of these tasks.
To perform routing, the Trailhead medium MUST have a CanRoute connection to the Trailhead server. Its destination chooser must be DcICM. (See About Destination Choosers for more information.) All routing destinations are configured on the Trailhead medium.
In this case, the Trailhead medium must have a CanQueue connection on the Trailhead server. The Media Blender must have an ACD medium configured as well.
If a Trailhead medium does Basic Callback but not routing, its destination chooser should be DcNull. (See About Destination Choosers for more information.)
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