Cisco ICM Web Option
       Trailhead Version 4.0
       Introduction
       The Trailhead Menu
System Overview
       The ICM Web Option
       Trailhead Components and Connections
       Connection Types
       Understanding Destinations
       Call Flow Through the Cisco ICM Web Option
       About Destination Choosers
Firewall configuration and networking issues
       Introduction
Failover Using Cisco LocalDirector
       Trailhead Failover Using LocalDirector
       Configuration for Trailhead Failover
       Setting up the LocalDirector
       Creating a Virtual Server
       Creating the Probe
       Sample Configuration File
Understanding ICM input and output
       Introduction to ICM
       ICM Input: The Web request
       The Route Request Message to the Web PG
Mapping ICM and Web data
       Introduction
       Mapping Web Data to ICM Variables
       Mapping ICM Variables to Web Variables
       Passing Data to the Cisco ECTI Server
ICM script considerations
       How the ICM Script is Selected
       Understanding the ICM Script
       Configuring Script Labels
       ICM Scripting Tip
Reporting on Web calls
       Introduction
Configuring Destinations
       Introduction
       Defining and Naming Destinations
       Setting a Destination Type
       About Callonly Destinations
       Determining the URL to be Served by Each Destination
       Example 1: Setting up a Basic Callback Destination
       Example 2: Setting up a Destination for Web Collaboration
       Example 3: Setting up a Noncalling Destination
       Destinations for Other Script Terminations
Configuration file reference
       Introduction
       Trailhead Server Properties
       The Trailhead Medium on the Blender Server
       The Input Map
       The Output Map
       The Peripheral Input Map
Maintaining HTML pages and forms
       Introduction
       Trailhead Start Page
       The Callback Form
       The Web Collaboration HTML Page
       The Basic Callback HTML Page
       Pages for Noncalling Destinations
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