Cisco ICM Web Option
Trailhead Version 4.0 Introduction The Trailhead Menu
Trailhead Version 4.0
Introduction
The Trailhead Menu
System Overview
The ICM Web Option Trailhead Components and Connections Connection Types Understanding Destinations Call Flow Through the Cisco ICM Web Option About Destination Choosers
The ICM Web Option
Trailhead Components and Connections
Connection Types
Understanding Destinations
Call Flow Through the Cisco ICM Web Option
About Destination Choosers
Firewall configuration and networking issues
Failover Using Cisco LocalDirector
Trailhead Failover Using LocalDirector Configuration for Trailhead Failover Setting up the LocalDirector Creating a Virtual Server Creating the Probe Sample Configuration File
Trailhead Failover Using LocalDirector
Configuration for Trailhead Failover
Setting up the LocalDirector
Creating a Virtual Server
Creating the Probe
Sample Configuration File
Understanding ICM input and output
Introduction to ICM ICM Input: The Web request The Route Request Message to the Web PG
Introduction to ICM
ICM Input: The Web request
The Route Request Message to the Web PG
Mapping ICM and Web data
Introduction Mapping Web Data to ICM Variables Mapping ICM Variables to Web Variables Passing Data to the Cisco ECTI Server
Mapping Web Data to ICM Variables
Mapping ICM Variables to Web Variables
Passing Data to the Cisco ECTI Server
ICM script considerations
How the ICM Script is Selected Understanding the ICM Script Configuring Script Labels ICM Scripting Tip
How the ICM Script is Selected
Understanding the ICM Script
Configuring Script Labels
ICM Scripting Tip
Reporting on Web calls
Configuring Destinations
Introduction Defining and Naming Destinations Setting a Destination Type About Callonly Destinations Determining the URL to be Served by Each Destination Example 1: Setting up a Basic Callback Destination Example 2: Setting up a Destination for Web Collaboration Example 3: Setting up a Noncalling Destination Destinations for Other Script Terminations
Defining and Naming Destinations
Setting a Destination Type
About Callonly Destinations
Determining the URL to be Served by Each Destination
Example 1: Setting up a Basic Callback Destination
Example 2: Setting up a Destination for Web Collaboration
Example 3: Setting up a Noncalling Destination
Destinations for Other Script Terminations
Configuration file reference
Introduction Trailhead Server Properties The Trailhead Medium on the Blender Server The Input Map The Output Map The Peripheral Input Map
Trailhead Server Properties
The Trailhead Medium on the Blender Server
The Input Map
The Output Map
The Peripheral Input Map
Maintaining HTML pages and forms
Introduction Trailhead Start Page The Callback Form The Web Collaboration HTML Page The Basic Callback HTML Page Pages for Noncalling Destinations
Trailhead Start Page
The Callback Form
The Web Collaboration HTML Page
The Basic Callback HTML Page
Pages for Noncalling Destinations
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