administration
Appendix A: Administering Trailhead
autoconnect
Trailhead components and connections
automatic number identification (ANI)
How the script is selected
Route request message to the Web PG
The Input map
The Output map
caller entered digits (CED)
How the script is selected
Route request message to the Web PG
The Input map
The Output map
CanQueue property
Callonly destinations
Connection types
CanRoute property
Connection types
components
Call flow through the Cisco ICM Web Interaction Solution
ICM_Web_solution
Redundant Configuration
Trailhead components and connections
configuration files
The Input map
The Output map
Trailhead medium properties
Trailhead server prroperties
connections
Trailhead components and connections
Trailhead medium properties
Trailhead server prroperties
CTI server
Mapping ICM and Web data
CTI variables
cti_in_map_properties
ctiserverinput
destinations
About Destination Choosers
Appendix B: Destinations for system defaults
Basic callback destination example
Collaboration destination example
Mapping URLs to destinations
Naming destinations
Noncalling destination example
Pages for noncalling destinations
Setting destination type
Understanding destinations
dialed number (DN)
How the script is selected
Route request message to the Web PG
The Input map
The Output map
duplexed PG
Configuration for Trailhead Failover
failover
Failover Using LocalDirector
Setting up the LocalDirector
files
The Input map
The Output map
Trailhead medium properties
Trailhead server prroperties
firewall communication
Firewall configuration issues
Trailhead components and connections
HTML pages
Basic Callback HTML page
Collaboration HTML page
Mapping URLs to destinations
Section 6: Maintaining HTML pages and forms
The callback form
The Web request
Trailhead start page
HTTPproxy mode
Firewall configuration issues
ICM Script
How the script is selected
ICM script labels
Section4_ICM_Setup
ICM Web Option
Call flow through the Cisco ICM Web Interaction Solution
ICM Setup
ICM Web Option
input map
Mapping web Data to ICM variables
Route request message to the Web PG
The Input map
Intelligent Contact Management
How the script is selected
ICM script labels
ICM Scripting Tip
ICM Web Option
Section4_ICM_Setup
Understanding the ICM script
LocalDirector
Additional Hardware and Software
Configuring the Probe
Creating a Virtual Server
Failover Using LocalDirector
networking configuration
Firewall configuration issues
outbound socket connections
Firewall configuration issues
output map
Mapping ICM variables to Web variables
The Output map
Peripheral inmap
cti_in_map_properties
ctiserverinput
redundancy
Redundant Configuration
Redundant LocalDirectors
Remote Method Invocation (RMI)
Trailhead components and connections
Trailhead medium properties
Trailhead server prroperties
reporting
Reporting on Web calls
Router Call Key
Mapping ICM variables to Web variables
Understanding the ICM script
script
How the script is selected
ICM script labels
Understanding the ICM script
system defaults
Appendix B: Destinations for system defaults
Trailhead
Appendix A: Administering Trailhead
Redundant Configuration
Trailhead components and connections
Trailhead medium properties
Trailhead server prroperties
Trailhead start page
Transparent HTTP mode
Firewall configuration issues
Web PG
Configuration for Trailhead Failover