The Callback Form

The callback form is served to a caller who has requested callback from the Web. This form provides Trailhead with information about the caller, such as the caller's name and phone number, as well as the code to which the call should be routed.

The callback form should be accessed indrectly through the Trailhead servlet, using an HTML link containing the URL: http://<servername>/servlet/Trailhead. This way, the Web page containing the link (the callback button) will be accessible to the Collaboration server.

The callback HTML forms used in Trailhead configurations should be served by the Trailhead server. If a Web site just points to the form without getting the substituted form from Trailhead, then the site will not obtain the correct invoking URL; that is, the URL from which the caller requested callback.

The fields on the callback form are described in detail in ICM Input: The Web request.