Trailhead's Output Map (out.map.properties) is a text file that maps ICM data with textual data that can be recognized by the Collaboration Server. The output map repopulates the caller data with values that have been returned by the ICM script.
The format of each entry in the file is as follows:
<ICM value> = <Call form value>
For instance, the file might contain this entry:
DN=PhoneNum
This entry specifies that the value in the DN field on the ICM system is equal to the phone number field on the Collaboration Server. In this way, the Input Map translates the information from the ICM script into data that can be used by the CCS.
We provide two sample output maps:
DN=
ANI=Route
CED=Name
CALLVAR1=User1
CALLVAR2=User2
CALLVAR3=User3
CALLVAR4=User4
CALLVAR5=Host
CALLVAR6=Referer
CALLVAR7=Accept-Language
CALLVAR8=CallbackDelay
CALLVAR9=User-Agent
CALLVAR10=
CALLVAR1=callvar1
CALLVAR2=callvar2
CALLVAR3=callvar3
CALLVAR4=callvar4
CALLVAR5=callvar5
CALLVAR6=callvar6
CALLVAR7=callvar7
CALLVAR8=callvar8
CALLVAR9=callvar9
CALLVAR10=callvar10