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Cisco ICM Web Option
Trailhead Version 4.0
Introduction
The Trailhead Menu
System Overview
The ICM Web Option
Trailhead Components and Connections
Connection Types
Understanding Destinations
Call Flow Through the Cisco ICM Web Option
About Destination Choosers
Firewall configuration and networking issues
Introduction
Failover Using Cisco LocalDirector
Trailhead Failover Using LocalDirector
Configuration for Trailhead Failover
Setting up the LocalDirector
Creating a Virtual Server
Creating the Probe
Sample Configuration File
Understanding ICM input and output
Introduction to ICM
ICM Input: The Web request
The Route Request Message to the Web PG
Mapping ICM and Web data
Introduction
Mapping Web Data to ICM Variables
Mapping ICM Variables to Web Variables
Passing Data to the Cisco ECTI Server
ICM script considerations
How the ICM Script is Selected
Understanding the ICM Script
Configuring Script Labels
ICM Scripting Tip
Reporting on Web calls
Introduction
Configuring Destinations
Introduction
Defining and Naming Destinations
Setting a Destination Type
About Callonly Destinations
Determining the URL to be Served by Each Destination
Example 1: Setting up a Basic Callback Destination
Example 2: Setting up a Destination for Web Collaboration
Example 3: Setting up a Noncalling Destination
Destinations for Other Script Terminations
Configuration file reference
Introduction
Trailhead Server Properties
The Trailhead Medium on the Blender Server
The Input Map
The Output Map
The Peripheral Input Map
Maintaining HTML pages and forms
Introduction
Trailhead Start Page
The Callback Form
The Web Collaboration HTML Page
The Basic Callback HTML Page
Pages for Noncalling Destinations
Copyright