Cisco ICM Web Option

 Trailhead Version 4.0

 Introduction

 The Trailhead Menu

 System Overview

 The ICM Web Option

 Trailhead Components and Connections

 Connection Types

 Understanding Destinations

 Call Flow Through the Cisco ICM Web Option

 About Destination Choosers

 Firewall configuration and networking issues

 Introduction

 Failover Using Cisco LocalDirector

 Trailhead Failover Using LocalDirector

 Configuration for Trailhead Failover

 Setting up the LocalDirector

 Creating a Virtual Server

 Creating the Probe

 Sample Configuration File

 Understanding ICM input and output

 Introduction to ICM

 ICM Input: The Web request

 The Route Request Message to the Web PG

 Mapping ICM and Web data

 Introduction

 Mapping Web Data to ICM Variables

 Mapping ICM Variables to Web Variables

 Passing Data to the Cisco ECTI Server

 ICM script considerations

 How the ICM Script is Selected

 Understanding the ICM Script

 Configuring Script Labels

 ICM Scripting Tip

 Reporting on Web calls

 Introduction

 Configuring Destinations

 Introduction

 Defining and Naming Destinations

 Setting a Destination Type

 About Callonly Destinations

 Determining the URL to be Served by Each Destination

 Example 1: Setting up a Basic Callback Destination

 Example 2: Setting up a Destination for Web Collaboration

 Example 3: Setting up a Noncalling Destination

 Destinations for Other Script Terminations

 Configuration file reference

 Introduction

 Trailhead Server Properties

 The Trailhead Medium on the Blender Server

 The Input Map

 The Output Map

 The Peripheral Input Map

 Maintaining HTML pages and forms

 Introduction

 Trailhead Start Page

 The Callback Form

 The Web Collaboration HTML Page

 The Basic Callback HTML Page

 Pages for Noncalling Destinations

 Copyright