Example 3: Setting up a Noncalling Destination

You can use noncalling destinations to respond when no agents are available or to handle crank or troublesome calls.

In the properties file for the destination, do the following:

  1. Define the destination using the Destination<n>.Name= property:

    Destination3.Name=noagents

  2. Define the destination type using the Destination<n>.Type property. Use NOCALL for unavailable.

    Destination3.Type=NOCALL

  3. Enter the URL that should be served for each destination using the Destination<n>.URL property.

    Destination3.URL=http://<Trailhead server>/CiscoTH/pub/html/Forms/blender/noagents.html

Note: Your site might use busy, ring, and error terminations to indicate down situations. See Destinations for other ICM script terminations in this guide for more information.