The Web Collaboration Pages

You must maintain an HTML page to be served to callers whose requests have been routed to a Web Collaboration destination. We provide a sample page: success-v30.html, explained below.

success-v30.html

This sample page is designed to be served to a caller who has successfully submitted a request for blended Collaboration. This page launches a Collaboration Server session.

Note that this form retrieves the caller's name and phone number from callform.html, placing it in the text.

If the Collaboration Server is running on a different computer than Trailhead, you must edit whichever success file you are using so that it points to the correct Collaboration server. A hidden form appears at the end of the HTML source code of both of these files. You specify the CCS server name at the beginning of this form, using the action field. Insert http:<collaboration-server-name> immediately before /servlet/Com.WebLine.WebLine.Html.PageCreator, as shown below:

 

Other Collaboration Samples

We include several other examples of HTML pages you might set up to provide Web Collaboration. They are: