The Route Request Message to the Web PG

Trailhead sends a Route Request message to the Web PG, which, in turn sends the Route Request message to the ICM Central Controller. Using the Route Request message, the Web PG (the routing client) asks the ICM for a destination for the call.

The Route Request message sent to the Web PG can contain the following ICM variables. (Each of the 10 Call Variables listed below can have up to 40 characters.)

Variable

Description

DN

Dialed Number

ANI

Automatic Number Identification

CED

Caller Entered Digits

CALLVAR1

User-defined string

CALLVAR2

User-defined string

CALLVAR3

User-defined string

CALLVAR4

User-defined string

CALLVAR5

User-defined string

CALLVAR6

User-defined string

CALLVAR7

User-defined string

CALLVAR8

User-defined string

CALLVAR9

User-defined string

CALLVAR10

User-defined string