System Requirements

This section describes the software and hardware required to install Cisco Trailhead on the Sun Solaris Server.

Server Operating System

Server Hardware Requirements

Other Hardware and Software Requirements

The following figure shows the components of the ICM Web Option product:

The Cisco Trailhead server must be configured as an Interactive Voice Response (IVR) system on the Web Peripheral Gateway (PG).

The Cisco Media Blender (CMB), Version 4.0, must be running on Windows NT with the Internet Information Server (IIS).

The Cisco Collaboration Server (CCS), Version 3.01, must be installed on either the Windows NT platform running the Internet Information Server (IIS) or the Solaris platform running the Java Web Server (JWS).

The Intelligent Contact Management (ICM) Web PG must be configured as an IVR PG. The PG number must be enabled on the router, and the PG must be configured for Post-Routing on the ICM. The ICM Web PG, the ICM ACD PG, and the ICM Central Controller must be running ICM, Version 4.1.4, (including all appropriate hot fixes).

The supported Automatic Call Distributors (ACDs) for this release are: