System Requirements

This section describes the software and hardware required when installing Trailhead 4.0 on a Windows NT system running the Internet Information Server (IIS).

Trailhead Server Operating System

Trailhead Server hardware requirements

Dual 450 MHz Pentium II, 512 MB RAM, 4 GB disk

Single 350 MHz Pentium II, 128 MB RAM, 4 GB disk

Other hardware/software requirements

 The following figure shows the components of the ICM Web Option product:

The Cisco Trailhead server must be configured as a Network Voice Response Unit (VRU) on the Web Peripheral Gateway (PG).

The Cisco Media Blender (CMB), Version 4.0, must be on a Windows NT system running the Internet Information Server (IIS).

The Cisco Collaboration Server (CCS), Version 3.01, must be on either a Windows NT platform running IIS or a Solaris platform running the Java Web Server (JWS).

The Intelligent Contact Management (ICM) Web PG must be configured as a VRU PG. The PG number must be enabled on the router, and the PG must be configured for Post-Routing on the ICM. The ICM Web PG, the ICM ACD PG, and the ICM Central Controller must be running ICM Version 4.1.4 (including all appropriate hot fixes).

The supported Automatic Call Distributors (ACDs) for this release are: